Collection: FAQ
Here's some FAQ from our customers :
Q: How do I know what size to buy?
A: We recommend that you refer to the sizing charts provided on each product page. You can also contact our customer service team for assistance with sizing questions.
Q: How long does it take to receive my order?
A: Most orders are processed within 1-2 business days and are shipped via standard shipping. Shipping times vary depending on your location, but you can expect to receive your order within 3-7 business days.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days for a full refund or exchange. Please refer to our Returns and Exchanges page for more information.
Q: What forms of payment do you accept?
A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept Apple Pay.
Q: Do you offer discounts for team orders?
A: Yes, we offer discounts for team orders. Please contact our customer service team for more information.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email/text. You can use this tracking number to track your order on our website or on the carrier's website.
Q: What if I receive a defective or damaged product?
A: If you receive a defective or damaged product, please contact our customer service team immediately. We will do everything we can to resolve the issue and make sure you receive a replacement product as soon as possible.
Q: Can I cancel or change my order after it has been placed?
A: If you need to cancel or change your order, please contact our customer service team as soon as possible. We will do everything we can to accommodate your request, but please note that orders may be processed quickly and we cannot guarantee that changes can be made after the order has been placed.
We hope these examples are useful.
Please feel free to contact us during store operating hours to speak to an associate or email us at contact@soccerzoneusa.com for any further questions or concerns.